We are seeking an innovative Principal Consultant to lead on different phases of proposal development and implementation. You will be directly involved in determining each client's needs and expectations, identifying critical aspects of the project that must be included, developing the solution, and helping to implement the plan into their operations. You will guide our staff through every detail of the project and ensure they meet all deadlines. Once the implementation is complete, you will ensure a smooth transition for your client and evaluate the effectiveness of the changes over time.
Key Responsibilities:
- Meet with clients to establish goals and timelines
- Develop a plan that addresses the client's needs
- Work cross-functionally with consulting team members
- Conduct implementations
- Evaluate the short- and long-term effectiveness of the implemented solution and make adjustments as necessary
Qualifications:
- 5+ years of experience in SaaS based implementations and project management.
- BS in Computer Science, Information Services or other related fields is preferred.
Preferred Qualifications:
- Experience with various technologies and languages, such as authentication protocols, XML, HTML, CSS, Ruby on Rails, Javascript, Jquery, JSON, SQL, AICC and SCORM.
Skills:
- Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication
- Discuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchange
- Independently install and configure all products supported, including server and client components; assist less experienced technicians when needed
- Work with customer vendors, partners and on-site technicians to resolve issues as it relates to software; troubleshoot, test possible solutions and escalate when necessary.
- Diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolution
- Provide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlines
Key Requirements:
- Must be able to sit for extended periods of time
- Must be able to work remotely and manage tasks and priorities
- Must have the ability to work independently
- Must be able to collaborate in a remote environment
Benefits:
only relevant for job posting
How to Apply:
only relevant for job posting
Equal Opportunity Employer:
Learning Technologies Group, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.